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[av_heading heading=’FAQ.’ tag=’h1′ link_apply=” link=’manually,http://’ link_target=” style=’blockquote modern-quote’ size=” subheading_active=” subheading_size=’15’ margin=” margin_sync=’true’ padding=’10’ color=’custom-color-heading’ custom_font=’#ffffff’ av-medium-font-size-title=” av-small-font-size-title=” av-mini-font-size-title=” av-medium-font-size=” av-small-font-size=” av-mini-font-size=” av_uid=’av-jvwvy9a0′ custom_class=” admin_preview_bg=”][/av_heading]
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[av_toggle title=’What are your hours?’ tags=”]
Just as in any hospital, we never close. We are open 24 hours a day, 365 days a year. We are always available to take your calls and answer any questions you may have.
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[av_toggle title=’My facility is interested in telemetry. How can we acquire your services?’ tags=”]
Simply reach out to our office leaving a name, phone number, facility name, and contact email. From there, we can schedule a conference call or live demonstration of our products.
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[av_toggle title=’My staff may need help with using the monitoring devices. Whom may I contact when issues arise? ‘ tags=”]
Call our facility 24 hours a day and speak to one of our highly trained technicians to troubleshoot any issues that may arise.
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[av_toggle title=’Is the installment of your services in my facility complicated?’ tags=”]
No! We simply ship our equipment and all necessary supplies to your facility along with easy to read instructions. In cardiac monitor box comes pre-programed with cardiac monitoring parameters and WIFI connectivity. All that is needed is access to a wireless internet.
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[av_toggle title=’What happens when the device senses a cardiac arrhythmia?’ tags=”]
One of our certified technicians will immediately reach out to the nursing staff to alert them of any cardiac related issues within 3 minutes of the event’s occurrence. Upon facility notification, we will immediately fax or email an EKG strip containing the event and interpretations.
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[av_toggle title=’How is our staff notified? ‘ tags=”]
Your facility will provided us with the direct phone number for your facility’s nursing station. In some cases, we also provide cell phones for the charge nurse/ nursing supervisor to carry at all times.
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[av_toggle title=’When are routine reports conducted?’ tags=”]
Routine reports are performed every 4 hours and sent to the facility.
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[av_toggle title=’If a patient is symptomatic, may I reach out to obtain real-time vital information?’ tags=”]
Absolutely. Patient care is our primary focus. Once we are called, we will inform your staff of the patient’s rhythm and rate in addition to sending a current EKG strip to your facility.
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[av_toggle title=’Can I live stream the patient’s ECG from my facility?’ tags=”]
Yes. We provide all of our clients with Microsoft Tablets pre-programed with the necessary software for live-streaming your patients’ ECG. Using the tablet, you can log in at any time to view the rhythm, which is a valuable tool for routine vitals reports.
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[av_toggle title=’Are you actually watching the monitors 24 hours a day? ‘ tags=”]
Yes. You can have peace of mind knowing that your patient is being constantly monitored during their entire stay on cardiac telemetry, 24 hours a day.
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